business communication

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NZIM Degree in Management L5

Student Term: Maninder Kaur

Student ID: ND12123590

Course Name: 560 Business Conversation

Assessment: A

Due Date: 10/04/2013

Signature: Issue 1:

A. Explain the process theory, one of the common hypotheses, in your own words. Process theory: all conversation can be considered as being a process by which message follows path from sender to receiver. With this process theory, Natalie starts off works for a restaurant but she could look after the line. The bar manager bill according to the Natalie to get help in the line because their quite busy. She is little bit nervous since she has experienced enough training but , your woman starts chat with buyer a good smile. Customer requests the beverage but Natalie not sure regarding but the client order. Your woman calls for the manager Brad, and simply tell him the situation. He took the order once again and serve the customer. Then simply Natalie again ask in the Brad for credit cart procedure. Towards the end, she thinks that she has not begin well in her first working day in club. B. Apply the Process Theory by indentifying the list of main components of communication that apply to the above mentioned scenario: Sender: Bill, Consumer, Natalie

Device: Natalie, Anthony

Message:

Verbal meaning: Bill requires Natalie pertaining to help Brad in the bar during active time. nonverbal message: Natalie fill out the credit card contact form, write out a tab card, and record the name of the customer nad the case number on the pc. Channel: Face-to face, composing record, computer system.

Feedback: Natalie tells Mike " the girl did not be familiar with customer buy because of music”. He requires the buy again and serve the client. Barriers:

Physical obstacle: Customer requests the beverages to be place on tab to Natalie inside the loud music in the bar. Psychological obstacle: Natalie could not pay attention in...

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